In 2009 I refinanced my mortgage, with interest rates the lowest they had been in recent history.
I did it again in 2010. And again in 2011.
The European Central Bank (ECB) loaned $644 billion to 523 banks in December at 1%, with an additional $1 trillion or more coming this month.*
Who didn’t take the ECB up on their offer? Deutsche Bank, Barclays, and Lloyds, amongst others. A unnamed CEO of one of these banks didn’t take the loan because he “didn’t want to take any risk” of harming the bank’s reputation.
Under the U.S. Troubled Asset Relief Program (TARP), the Federal Reserve issued approximately $160 billion to American banks, including the six largest: JPMorgan, Bank of American, Citigroup, Wells Fargo, Goldman Sachs, and Morgan Stanley.**
Meanwhile, a Gallup poll in January reported that only 15% of Americans had a “great deal” or “quite a lot” of confidence in the U.S. banking system.
That’s a new low, but is more likely reflective of banks charging customers for services they never charged for before (reference the Bank of America attempt to charge customers extra for online banking) and poor customer service.
Banks’ low reputation will improve if they treat their customers with respect and honesty– not because of their lending behavior.
I’m glad I re-financed my mortgage.
I also value my clients.
My reputation remains intact.
*”Some Europe Banks Shun ECB Loans,” Wall Street Journal, February 7, 2012
**”Secret Fed Loans Gave Banks $13 Billion Undisclosed to Congress,” Bloomberg Markets, November 27, 2011